How to deal with geocoding issues?

deals with geocoding and reverse geocoding

How to deal with geocoding issues?

Postby Bernd Welter » Fri Feb 19, 2016 10:45 am

Hello together,

this posting is just a little note for those who are facing some specific issues in geocoding and I want to let you know where to delegate such topics:
Some of you might face conditions such as

  • an address is completely missing, you don't find it even by trying various input patterns
  • an address is found, the spelling is proper but the coordinates are located at the wrong place
  • an address is found, the coordinates are proper but the structure is wrong (e.g. "city name" appears in "district field" or vice versa)
  • ...
As we usually reproduce such conditions within PTV before we forward them to the data providers please send those questions to support together with

  • version of map data that is used
  • complete XML request / response
  • /CONF folder
This helps us and you a lot and reduces the response time!

Please be aware that a complete roundtrip
  • customer
  • PTV support
  • data provider (e.h. TOMTOM, HERE)
  • PTV data department
  • customer
is a time consuming process due to quality insurance and therefore requires patience.

Best regards Bernd
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Bernd Welter
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Re: How to deal with geocoding issues?

Postby Joost » Fri Sep 08, 2017 7:24 am

Asterix wrote:As we usually reproduce such conditions within PTV before we forward them to the data providers please send those questions to support together with

  • version of map data that is used
  • complete XML request / response
  • /CONF folder


The modern xServers have a good way of giving you all the information our support department needs by creating a support package. Please see viewtopic.php?f=43&t=474 for information on howto make a support package if you run into an issue.
Joost Claessen
Senior Technical Consultant
PTV Benelux
Joost
 
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Joined: Fri Apr 25, 2014 1:46 pm


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