Let me therefore clarify:
- This has no impact on operational usage of the existing xServer Internet tokens.
- This deals with the shop user interface that you use to administrate your account data.
- If you do not return to us we will simply transfer your account data incl. contact + email address 1:1 to the new shop system.
- After the transition date you will be redirected to the new shop UI autimatically. You will then be prompted for a new password.
- Stay calm and use PTV!
Dear Customer, Dear Partner,
we hope this email finds you well. We wanted to inform you of an upcoming transition of the PTV xServer internet customer center to a new technological platform. This initiative is part of our ongoing efforts to enhance user experience and streamline management capabilities for your PTV xServer internet tokens.
Key Points:
- Transition Process: The migration to the new platform is scheduled to occur in May 2024.
- Improved User Interface: The introduction of the new user interface will significantly enhance the management capabilities associated with your PTV xServer internet tokens.
- Email Address Verification: We kindly request you to verify the accuracy of the email address associated with your PTV xServer internet account. If any updates are necessary, please provide the revised email address by April 26th, 2024.
- Identity Management System: During the transition in May, 2024, there is a possibility that a new account may need to be generated for you on our identity management system. In such a case, you will receive an additional email containing instructions to set the password for your new account.
- Completion Notification: Upon the successful completion of the migration, a final email will be sent to you. This email will include links to access the updated PTV xServer internet token management system.
We understand the importance of a seamless transition, and our team is dedicated to minimizing any inconvenience this may cause. Your cooperation in verifying and updating your email address by the specified date is crucial to ensure uninterrupted access to the PTV xServer internet token management system.
If you have any questions or concerns regarding this transition, please do not hesitate to reach out to our customer support team at https://support.ptvgroup.com/en-US/
Thank you for your attention to this matter.
Best regards, Operations Support
