PTV Group - Logistics Forum

Hello everybody,

we are using the xTour server on the internet and with the same request (via raw request runner) we get sometimes and sometimes .
If I run the request on my local xTour server, and I get always totalTourPeriod="39208" . When I change the request from profileName="dimaCar" to profileName="dimatruck" then I get a trou period of almost 14 hours.

My question is: why sometimes use xTour internet the truck profile, although we put in the request to use profileName="dimaCar"?
We have solved our problem (at least we believe to have solved) using deleteBeforeUsage="true" .
Is it possible that different account may use the same dima with ID=1? Or the dima 1 for account x is not the same as for account y?

Thank you in advance abd best regards!
Sebastiano

Hello Sebastiano,

please provide the request within an answer here - I'd like to ensure that I fully understood the requests meaning before I forward anything to some other moderators. Furthermore we need the URL of the service you use - in case of a configuration topic.

Best regards from Germany,
Bernd

Hello Bernd,

I guess I have found a possible explanation.
We use following URL:
https://xtour-eu-n-test.cloud.ptvgroup. ... quest.html
for some reason we have two accounts (one test and one prod?). both have the same username, but they have different passwords.
My supposition is that DiMa with ID=2 for account 1 is not the same as Dima with ID=2 for account 2. Can you confirm that?

The other issue is: that "profileName="dimaCar"" is ignored, if the previously calculated dima with the same ID has another profile and you don't delete the dima before the usage.

Best regards from the Switzerland,
Sebastiano

Hello Sebastiano,

sounds valid to me:
The distance matrix storage is related to the username (tenant) and both systems (test / prod) are separated.
So the creation of the two distance matrices could cause the difference. No problem in case of high performance routing (deterministic!) but with traditional routing.

Furthermore:
If the dimaID of a tenant exists and is not deletedBefore the routing profile will be equal to the one used during creation time of the dima.

Best regards,
Bernd

Hello Bernd,
thank you very much for the explanation!

Best regards,
Sebastiano