Services Overview

Tailored support for your route planning software

We offer support for the entire lifecycle of our products. So you can sleep easier knowing you’ve got industry-leading professionals supporting you every step of the way.

Consultation

Like the sound of PTV xServer but not sure where to begin? No problem. Just tell us what you need and we’ll recommend a custom solution for your business. We just need a few details including:

  • What software you currently use for your logistics mapping, geographical data, route planning, navigation, driver and vehicle management
  • If you’re looking to build out the capabilities of this existing software, or build a new system from scratch
  • The capabilities you want your new system to have
  • The number of estimated users (and if this is likely to grow in the future)
  • If you’d prefer a local or web-based application

Training

We run individual workshops, either in person or via videoconference, to train you and your staff on the inner workings of PTV products. We can also host webinars to enable many staff members to attend at the same time.

Ongoing support

Get reliable technical and user support to keep your applications running smoothly. Our experienced technicians can remotely monitor and maintain your software, and are available over email and videoconference to take you through the process step by step. If needed, we can also set up group webinar sessions.

Resources

Access code samples, manuals, brochures, patches, FAQs, a forum to discuss issues with other developers and much more in the online resources section.

xServer Forum

Exchange experiences, questions and solutions with other PTV users in the PTV xServer forum. Register for free at xserver.ptv.group.com/forum.