No SMS-TAN to activate test account

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maettrich
Posts: 1
Joined: Tue Jul 24, 2018 8:44 pm

No SMS-TAN to activate test account

Post by maettrich »

I registered for testing xServer Internet (the full version) on https://www.ptvgroup.com/en/contact-sup ... /test-now/
and waited for the SMS-TAN to activate my test account. But the SMS did not arrive even after an hour and now I am stuck.

The phone number was correct. The registration was from Germany (and it was a German phone number).

How can I proceed?

Thanks in advance.
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Bernd Welter
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Joined: Mon Apr 14, 2014 10:28 am
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Re: No SMS-TAN to activate test account

Post by Bernd Welter »

Hello Matthias,

due to some technical reasons the SMS TAN mechanism isn't active for Germany. So the only verification mechanism in use for users with a German mobile number is the direct verification with the TAN that is displayed in the web page.
Sample screenshot of the verification dialog of users who provide a german mobile number.
Sample screenshot of the verification dialog of users who provide a german mobile number.
German users will neither get a SMS nor an email.

Best regards from Karlsruhe,
Bernd Welter
Bernd Welter
Technical Partner Manager Developer Components
PTV Logistics - Germany

Bernd at... The Forum,LinkedIn, Youtube, StackOverflow
I like the smell of PTV Developer in the morning... :twisted:
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