The IU codes mentioned in the text are the French Oversea departments which are not located within the geography of Europe:Recently we have been trying to install the newest map we have received from you (EUR2022_2H_Master), but we have encountered issues with it on both of our xServer1 and xServer2 instances.
I have managed to find relevant information in the logs:
2022-08-09 00:49:41,071;ERROR;com.ptvgroup.xserver.runtime.module.ModuleMain;Root cause message: Error loading FeatureLayer data for map.
2022-08-09 00:49:41,071;ERROR;com.ptvgroup.xserver.runtime.module.ModuleMain;Fault details: {hint:The map lacks PTV_TimeZones for blm_d, glp_d, guf_d, maf_d, mtq_d, spm_d. Please contact your PTV representative to obtain the missing files.,}
Can you send us a new download link of the map which would include all missing files?
- blm = Saint Barthelemy
- glp = Guadeloupe
- guf = French Guiana
- maf = Saint Martin
- mtq = Martinique
- spm = Saint Pierre and Miquelon
Technically spoken the server tries to locate time zones (Feature Layers) for all integration units that occur in the map.Potential solutions:
- wait for some info about a setup update
-
remove each integration unit that triggers such an error (don't forget to perform a backup) - sufficient if you don't need them (e.g. because you only operate in continental europe) - add the missing time zones - get back to your technical counterpart at PTV