No SMS-TAN to activate test account

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No SMS-TAN to activate test account

Postby maettrich » Thu Jul 26, 2018 8:44 am

I registered for testing xServer Internet (the full version) on https://www.ptvgroup.com/en/contact-sup ... /test-now/
and waited for the SMS-TAN to activate my test account. But the SMS did not arrive even after an hour and now I am stuck.

The phone number was correct. The registration was from Germany (and it was a German phone number).

How can I proceed?

Thanks in advance.
maettrich
 
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Re: No SMS-TAN to activate test account

Postby Bernd Welter » Thu Jul 26, 2018 9:04 am

Hello Matthias,

due to some technical reasons the SMS TAN mechanism isn't active for Germany. So the only verification mechanism in use for users with a German mobile number is the direct verification with the TAN that is displayed in the web page.

smstan.PNG
Sample screenshot of the verification dialog of users who provide a german mobile number.

German users will neither get a SMS nor an email.

Best regards from Karlsruhe,
Bernd Welter
Bernd Welter
Manager Technical Consulting & Requirement Engineering
Senior Technical Consultant Developer Components
PTV GROUP - Germany

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Bernd Welter
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